Welcome to our Store! Click the pictures below for more information / ordering
We're celebrating 2,000 instruments, with two new models!
The 'Aisling' and the 'Aisling CG' (below)
We're celebrating 2,000 instruments, with two new models!
The 'Aisling' and the 'Aisling CG' (below)
our models
master's series
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"The Aisling - CG " New Tenor Model!
Full feature set, sleek profile, elegant stylings, our new 'Concert Grand' model! $4,495.00 More... |
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ORDERING POLICIES HERE'S HOW IT WORKS: 1. Ordering: We custom build each & every instrument to order. To place an order, we ask for a materials deposit up front, with the balance & shipping amounts due on completion of the instrument. For instrument orders, our website is set up to process deposits only. There are several ways to place an order with us: -Through this website (click on the model you're interested in) -Over the phone with a credit card -Through the mail Send payment to Altarwind Music, PO Bx 32, O'Brien, OR 97534 2. Deposit: When we receive your deposit, we will contact you right away, to confirm the order and work out any order preferences you have. 3. Prepayment: If you prefer, you are welcome to pay the whole amount up front. Out of respect for the people who have already been waiting, prepayment does not guarantee the instrument will be completed any sooner. We do work very hard to make sure the wait is as short possible. 4. Warranty: Our instruments are fully guaranteed and warranted for 1 year (parts & labor). If warranty work is required within the first 60 days, we also pay for shipping. 5. Cancellation: In case of cancellation, your deposit is refundable, subject to the following: -When you place your order, we use your materials deposit to purchase the raw materials needed for your instrument -wood, aluminum, steel, etc. We then spend a day or two milling it up to the desired thicknesses , steam bending the parts that are curved, and then 'stickering' it all on the racks, where it stays while waiting it's turn in the queue. This gives the wood extra time to really dry out during the ensuing months (even though it's already kiln dried, it's an added precaution) If you request a refund at this part of the process, we will place these materials with another buyer. This usually happens within 30 days or less, after which point we process the refund. Refunds processed are subject to credit card fees withheld by our processor (usually 6%, representing the 3% fees originally withheld by the processor at the time when you ordered, and also the 3% processing fees charged for the refund). -When your instrument comes up in the queue: At long last it goes into the 'active' build process! Anwyn emails to let you know that we've pulled your specially selected wood out of it's storage rack, and we are now turning it into an instrument, and checks in with you to receive final confirmation. After this point , the instrument is meticulously built to your exact specifications. If your instrument is in the build process/ nearing completion, it is now a beautifully custom instrument. We unfortunately cannot refund the materials deposit after this point. If you have prepaid for the instrument in full, the money (less materials deposit) will be refunded once the instrument is placed with another buyer. 6: Return policy: It's very important to us that you love your new instrument! If not, we offer a two week return period. What this means: Let us know of the return within two weeks of receiving the instrument. After that, the postmark deadline for the return is an additional week. When we receive the instrument, we will process the refund, less any credit card fees withheld by our processor (see #5 above). Unfortunately, we can only refund the instrument costs, not any shipping monies paid, as that money has been paid out to FedEx/UPS/the postal system. Q: I've added my instrument to my Shopping Cart, what about options / extras? A: We'll send a confirmation email once we receive your order. At that time, let us know of any added options, after your deposit has been placed. Any added options / items do not increase the materials deposit; it will be collected on the back end when the instrument is ready for shipping. |
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All instruments crafted with love!
